Privacy Policy

Man With a Van Finsbury Park Privacy Policy

This Privacy Policy explains how Man With a Van Finsbury Park collects, uses, stores and protects personal data of customers and prospective customers. It applies to all Man With a Van Finsbury Park customers and service users in our service area, including people who contact us to request quotes, make bookings, or otherwise interact with our business.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way, in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Scope of this Privacy Policy

This Privacy Policy covers personal data that we collect about individuals who:

contact us to request information or a quotation for our man and van or related services;

book or receive services from Man With a Van Finsbury Park;

communicate with us by phone, text, online form or other means;

provide feedback, reviews or complaints about our services.

By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identity details, such as your name and, where relevant, business name.

Contact details, such as your address, collection and delivery addresses, and any other relevant locations for the service.

Service details, such as the type of service requested, items to be moved, access details, preferred dates and times, and any special instructions.

Communication records, such as messages or notes relating to your enquiries, quotes, bookings, feedback or complaints.

Payment-related information, such as method of payment, payment status and related transaction details processed through our chosen payment providers. We do not store full card details when using third party payment processors.

Technical or usage data where applicable, such as basic device or usage information if you contact us through an online form or website, to the extent that it identifies or could identify you.

How We Collect Your Data

We collect personal data directly from you when you:

make an enquiry about our services;

request a quotation or estimate;

book a job with Man With a Van Finsbury Park;

communicate with us by phone, text, messaging services or online forms;

provide feedback, testimonials or reviews about our services.

We may also receive limited personal data from third parties where it is necessary to perform our services, such as referral partners or online platforms where you have requested to be contacted by a local man and van provider.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Performance of a contract. We process your data to provide you with a quotation, to make a booking, and to deliver the services you have requested. For example, we use your contact details and addresses to schedule and complete your move or delivery.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and does not override your rights and freedoms. This includes managing our business, improving our services, preventing fraud, keeping records of past jobs, and handling general enquiries.

Legal obligation. We may process your data where we must comply with legal or regulatory requirements, such as tax, accounting or insurance obligations.

Consent. In some cases, we may rely on your consent, for example if we wish to send you certain types of marketing communications that you have opted in to receive. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries and provide quotations for our services.

To create and manage bookings and to plan and deliver our man and van services.

To communicate with you about your booking, including confirmations, changes or updates.

To manage payments, invoicing and related administration.

To manage our relationship with you, including handling feedback, complaints or disputes.

To maintain internal records for business planning, service improvement and record-keeping.

To comply with legal, regulatory or insurance requirements.

We do not sell your personal data to third parties.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:

IT and hosting providers who support our websites, communication tools or data storage systems.

Payment processing providers who handle card payments or other electronic transactions.

Professional advisers, such as accountants or legal advisers, where necessary for our business operations.

Where we use third party processors, they are only permitted to process your personal data according to our instructions and for the purposes we specify. They are required to keep your data secure and to comply with applicable data protection laws.

We may also share limited personal data with insurers, law enforcement or regulatory bodies if required by law or necessary to protect our legal rights.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, this means:

Enquiry and quotation data may be retained for a reasonable period to follow up on your request and for our internal business records.

Booking and service records, including invoices and transaction details, may be kept for a number of years to comply with tax and accounting obligations and to manage our business records.

Communication records, feedback and complaints may be stored for as long as needed to resolve the matter and to keep an appropriate history of our relationship with you.

When your personal data is no longer required for these purposes, we will delete it or anonymise it so it can no longer identify you.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include limiting access to personal data to those who need it for their role, using secure systems and working only with processors who commit to suitable data protection standards.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and obtain a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no good reason for us to continue processing it.

Object to processing based on our legitimate interests, where you feel it impacts your fundamental rights and freedoms.

Request restriction of processing in certain circumstances, for example while we verify the accuracy of your data.

Request the transfer of your personal data to you or to another service provider where technically feasible.

Withdraw consent where we are relying on consent to process your data. This will not affect the lawfulness of any processing carried out before you withdraw consent.

To exercise any of these rights, you can contact us using the contact methods you normally use for our services. We may need to verify your identity before responding to your request.

International Transfers

Where possible, we store and process your personal data within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data outside these regions, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law, such as using standard contractual clauses or equivalent protection mechanisms.

Children's Privacy

Our services are intended for adults and business users. We do not knowingly collect personal data relating to children. If we become aware that we have collected personal data from a child, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all Man With a Van Finsbury Park customers and users in our service area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the usual communication channels you use to arrange our services.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We would, however, appreciate the chance to deal with your concerns first, so please contact us in the first instance where possible.