Terms and Conditions

Man With a Van Finsbury Park Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Finsbury Park provides man and van, moving, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Finsbury Park, the provider of man and van and removal services.

1.2 "Customer" or "you" means the person, firm, or organisation booking or using the services.

1.3 "Services" means any transport, removal, loading, unloading, packing, storage, or related services supplied by the Company.

1.4 "Goods" means any items, property, or belongings that are the subject of the Services.

1.5 "Booking" means a confirmed request for Services accepted by the Company.

1.6 "Service Area" means the areas in which the Company operates, including but not limited to Finsbury Park and surrounding districts, as determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including local moves, small removals, item collections and deliveries, and related services as agreed at the time of Booking.

2.2 The specific Services to be provided, including collection and delivery addresses, dates, times, and any special requirements, will be agreed with you at the point of Booking and recorded in the Booking confirmation.

2.3 The Company reserves the right to refuse to carry any Goods that, in its reasonable opinion, are hazardous, illegal, unsafe, excessively heavy, or otherwise unsuitable for transport.

3. Booking Process

3.1 Bookings can be made by contacting the Company through its accepted communication channels. A Booking is only confirmed once the Company has accepted it and, where required, you have paid any applicable deposit.

3.2 When making a Booking you must provide accurate and complete information, including:

a) Full collection and delivery addresses, including access details.
b) The nature and quantity of Goods to be moved.
c) Details of any large, heavy, fragile, or high-value items.
d) Any parking, loading, or access restrictions at either address.
e) Any time constraints or specific requirements.

3.3 The Company will rely on the information you provide when calculating the estimated time, labour, and cost of the Services. If the information is incomplete or inaccurate, the Company may adjust the price or, where necessary, refuse or postpone the Services.

3.4 The Company may, at its discretion, require a deposit or full payment in advance to secure the Booking. Any such requirement will be communicated to you prior to confirmation.

4. Customer Responsibilities

4.1 You are responsible for ensuring that:

a) The Goods are properly packed and ready for transport, unless packing services have been expressly agreed.
b) All fragile items are adequately protected and clearly identified.
c) All items to be moved are safely disconnected, dismantled, and prepared prior to our arrival, unless otherwise agreed.
d) Someone authorised by you is present at collection and delivery addresses to oversee the move and sign any relevant documentation.

4.2 You must arrange suitable parking and access at both the collection and delivery addresses. Any parking charges, permits, or fines incurred as a result of the Services will be your responsibility, unless caused solely by the Company’s negligence.

4.3 You must ensure that the property, including lifts, stairways, corridors, and entrances, is suitable for carrying out the Services. The Company is not responsible for any delay or inability to complete the move due to inadequate access.

5. Price and Payment

5.1 Prices for the Services will be quoted based on the information provided by you at the time of Booking. Prices may be based on an hourly rate, fixed fee, or a combination of both, as agreed.

5.2 All prices are exclusive of any applicable charges such as congestion fees, tolls, parking, and disposal fees, unless specifically stated otherwise in the quote.

5.3 The Company reserves the right to revise the quoted price if:

a) The Services required differ from those originally agreed.
b) The move takes longer than estimated due to circumstances beyond the Company’s control.
c) Access is significantly more difficult than described or requires additional labour or equipment.
d) Additional Goods are added or extra journeys are required.

5.4 Payment terms will be confirmed at the time of Booking. Unless otherwise agreed, payment is due immediately upon completion of the Services or in advance where required.

5.5 The Company accepts payment by methods notified to you at the time of Booking. All payments must be made in full and cleared funds.

5.6 If payment is not received in accordance with these terms, the Company may charge interest on overdue amounts and may withhold or suspend further Services until payment is made in full.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend a Booking, you must notify the Company as soon as possible.

6.2 The following cancellation terms will generally apply, unless otherwise agreed in writing:

a) Cancellations made more than 48 hours before the scheduled start time may be made without charge.
b) Cancellations made between 24 and 48 hours before the scheduled start time may incur a cancellation fee of up to 50 percent of the quoted price.
c) Cancellations made less than 24 hours before the scheduled start time may be charged at up to 100 percent of the quoted price.

6.3 If you wish to amend the date, time, or scope of the Services, the Company will make reasonable efforts to accommodate the change but cannot guarantee availability. Any amendments may result in a revised quote.

6.4 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or safety concerns. In such cases, any deposits or advance payments will be refunded or transferred to a rebooked date, and the Company will have no further liability.

7. Loading, Transport, and Delivery

7.1 The Company will take reasonable care when handling, loading, transporting, and unloading your Goods.

7.2 Unless otherwise agreed, the Services include moving Goods from immediately inside the collection address to the vehicle, transporting them, and unloading them to immediately inside the delivery address.

7.3 The Company is not obliged to remove windows, doors, or other fixtures in order to complete the move. Where you request assistance with such tasks, it will be at your own risk and may incur an additional charge.

7.4 Time estimates for collection and delivery are given in good faith but are not guaranteed. The Company will not be liable for delays caused by traffic, road closures, adverse weather, or other events beyond its control.

8. Restrictions and Excluded Items

8.1 The Company will not transport Goods that are illegal, explosive, flammable, or otherwise hazardous, including but not limited to gas cylinders, fuels, chemicals, firearms, or illegal substances.

8.2 The Company does not accept responsibility for the transport of livestock, pets, plants requiring special care, or perishable items unless expressly agreed in writing.

8.3 High-value items such as jewellery, cash, important documents, and collectibles should not be included in the Goods unless disclosed and agreed in advance. The Company’s liability for such items may be limited as set out in these Terms.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in providing the Services. Its liability for loss of or damage to Goods arising from negligence or breach of contract is limited as set out in this section.

9.2 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable market value of the damaged Goods or any applicable per-vehicle or per-job limit notified to you, whichever is lower.

9.3 The Company will not be liable for:

a) Loss or damage arising from inherent defects, pre-existing damage, or fragile condition of the Goods.
b) Loss or damage to Goods packed by you or a third party, unless there is clear evidence of Company negligence.
c) Indirect or consequential losses, including loss of profit, income, business, or opportunity.
d) Loss or damage caused by events beyond the Company’s reasonable control, including accidents, theft, or third-party actions, where the Company has taken reasonable precautions.

9.4 You are recommended to arrange your own suitable insurance cover for the full value of your Goods during the move. The Company’s charges do not include comprehensive insurance for all risks unless expressly stated.

9.5 Any claim for loss or damage must be notified to the Company as soon as reasonably practicable and in any event within 7 days of completion of the Services, providing full details of the alleged loss or damage. The Company may require evidence such as photographs, receipts, or valuations.

10. Waste, Disposal, and Environmental Regulations

10.1 The Company operates in accordance with relevant UK waste and environmental regulations when handling items for disposal.

10.2 The Company is not a general rubbish clearance service. It will only remove items agreed in advance as part of the Services and reserves the right to refuse any items it reasonably considers to be waste that requires special licensing or treatment.

10.3 Where the Company agrees to remove items for disposal, additional charges may apply to cover disposal fees, transfer station charges, and handling costs.

10.4 The Customer is responsible for ensuring that any items presented for disposal are lawfully theirs to dispose of and do not contain hazardous materials that require specialist handling.

10.5 The Company will not be responsible for any fines, penalties, or enforcement actions resulting from incorrect information provided by you regarding the nature or ownership of waste or items for disposal.

11. Access, Parking, and Charges

11.1 You must ensure that suitable, legal parking is available close to the collection and delivery addresses. Any permits required should be arranged in advance where possible.

11.2 If suitable parking is not available, resulting in additional walking distance, carrying, or waiting time, the Company may make an additional charge based on the extra time and effort required.

11.3 Any parking fines or penalties incurred directly as a result of instructions given by you or lack of parking arrangements will be your responsibility and may be added to the final invoice.

12. Complaints and Disputes

12.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with the driver or team on the day where possible so that it can be addressed promptly.

12.2 If the matter is not resolved at the time, you should submit a written complaint to the Company as soon as reasonably practicable, providing full details of your concerns.

12.3 The Company will investigate any complaint and respond within a reasonable timeframe. You agree to cooperate fully in any such investigation.

13. Data Protection and Privacy

13.1 The Company will collect and use personal data such as names, addresses, and contact details solely for the purposes of managing Bookings, providing Services, processing payments, and responding to enquiries or complaints.

13.2 The Company will take reasonable steps to protect your personal data and will not sell or share it with third parties except where necessary to deliver the Services, comply with legal obligations, or with your consent.

14. General Provisions

14.1 These Terms and Conditions, together with any written quote or Booking confirmation, constitute the entire agreement between you and the Company in relation to the Services.

14.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 The Company may amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to that Booking.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.

By confirming a Booking or using the Services of Man With a Van Finsbury Park, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.